Customer Service

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Course Overview

This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation

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Course Content

This course will start by making it very clear exactly what we mean by customer service, and why it’s
so vital. It then goes into detail about the goals of great customer service, communication skills both
verbal and non-verbal, discovering and understanding customer needs and much more.

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Course Duration

75 mins

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Course Certification

Approved by CPD

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