Conflict Resolution in the Workplace

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Course Overview

Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.

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Course Content

The Confederation of British Industry estimates that the cost of workplace conflict is around £33
Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and
then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork
and morale.
This course starts by explaining what constitutes conflict in the workplace before moving on to look
at some of the most common causes and the effects this can have on the workforce.
It covers the stages and build up to a workplace conflict and contains several extensive modules that
outline conflict resolution techniques that can be applied at any stage of this build up.

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Course Duration

45 mins

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Course Certification

Approved by CPD, Institute of Hospitality & IIRSM

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